JobEmber Refund Policy

Effective date: 2026-07-22 Last updated: 2026-07-22

The short version. If JobEmber isn’t working for you, email [email protected] within 14 days of a deposit. We’ll refund the balance you haven’t used yet. Replies within 1 business day; refunds within 7 business days. Your balance doesn’t expire while your account is active. You don’t need to argue with us — there’s no “we’ll see” or “let me check with the team.” Unused balance in the 14-day window gets refunded.

This page is the trust-signal version of Section 7 of our Terms and Conditions. The Terms are the legally binding version; this page is written so you can read it before you buy without scrolling through 5,000 words of legal text. If the two ever conflict, the Terms govern — but we wrote both, and they’re meant to say the same thing.

The 14-day refund window — what’s covered

JobEmber is prepaid: you add funds to a balance, and each agent run debits its actual cost from that balance. There is no subscription and no recurring charge. You can request a refund within 14 calendar days of:

What you get back

We refund the unused portion of your deposited balance, pro-rated against what you’ve spent:

Your balance is debited the moment an AI agent run begins — not when you download or send anything. This is because each run consumes upstream model-provider tokens whether or not you keep the result. We can’t refund the underlying compute cost, so spent balance can’t be refunded — unused balance can.

How to request a refund

  1. Email [email protected] from the email address on your JobEmber account.
  2. Subject line: “Refund request”.
  3. One sentence about why is helpful (it tells us what to fix) — but not required. We don’t ask you to justify.

That’s it. No survey to fill out. No retention call. No “are you sure?” loop.

Our SLA:

Self-service refund button

For deposits inside the 14-day window with balance remaining, Plan & Billing → Danger zone has a one-click self-service refund. Eligibility is computed for you; when you’re eligible, the button refunds your unused balance to your original payment method and returns you to the Free tier. You don’t have to email us — the button does the same thing.

What is NOT covered

The 14-day refund covers most situations, but not these:

SituationWhy notWhat you can do
All deposited balance already spentWe’ve already paid the model-provider compute cost on those runsEmail us anyway — see the goodwill section below
You’ve already used 4 lifetime refundsA four-refund lifetime limit per account keeps the system fairIf you’ve had a genuinely bad run, email and explain — we read every one
You filed a chargeback before contacting usA chargeback bypasses our process and costs us money — see the chargebacks section belowCancel the chargeback with your bank, then email us
Your account was suspended or terminated for Terms violationRefunds are forfeited in this case — see the Terms Section 14The Terms violation is the underlying issue; resolving it is the path forward
You’re past the 14-day windowThe contractual right ends at day 14See the goodwill section below — we still consider exceptional cases
The deposit was made on a stolen / unauthorized payment methodFraud, not refundContact your card issuer first, then us

Goodwill refunds (after 14 days, or other edge cases)

After 14 days, refunds are at our discretion. We are not heartless about this — the most common reasons we issue goodwill refunds:

The way to ask: email [email protected] with subject “Goodwill refund request” and a one-paragraph explanation. We will read it. We will not make you call us.

Chargebacks — please talk to us first

A chargeback (also called a payment dispute or bank reversal) is when you ask your bank to reverse a charge. We get it — sometimes a service won’t respond and a chargeback is the only lever you have left. JobEmber will respond.

If you file a chargeback without first emailing [email protected] and giving us 7 business days to respond:

The much faster path: email [email protected]. Our 1-business-day reply SLA beats your bank’s chargeback-investigation timeline (which is usually 30–90 days) every single time. If you tried that and we didn’t respond, that’s a different story — see the complaints page for escalation.

If a chargeback was filed in error (for example, your card issuer flagged a legitimate charge as suspicious without asking you), let us know at [email protected] immediately so we can document the resolution.

Your rights as an EU consumer are preserved

If you are a consumer in the European Union or European Economic Area, you have additional statutory rights that this policy does not — and cannot — limit:

This refund policy is offered in addition to these statutory rights, not in replacement of them. Where the statutory right gives you more than the contractual policy, the statutory right wins.

Why we wrote it this way

Most subscription SaaS companies make refunds deliberately hard — buried buttons, retention calls, “are you sure” loops, fine-print disqualifications. We’ve watched what that does to a brand’s Trustpilot score. The word “scam” gets used a lot.

JobEmber sells to people who are job-hunting — often the worst week of their year. The last thing they need is to fight us for a refund. The last thing we need is for them to write a one-star review while their friends are also job-hunting.

So: 14 days, unused balance, one email, one button. If we ever change this, we’ll tell you in advance.

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